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JOB LISTING // INFORMATION TECHNOLOGY
Local IT Support/ IT Specialist
Location: New York | Full-time
ABOUT THE ROLE
We are looking for a hands-on Local IT Support to provide on-site IT support and ensure smooth day-to-day operations in our local office.
You will work as part of a global IT team, supporting end users, devices, and local infrastructure, while following global IT standards and processes.
RESPONSIBILITIES
- Provide hands-on IT support for employees (hardware, software, access)
- Set up and maintain laptops, mobile devices, and peripherals
- Support onboarding and offboarding of employees
- Troubleshoot endpoint, application, and connectivity issues
- Maintain local office network (LAN/WiFi, routers, basic firewall tasks)
- Work with the global IT team on identity and access requests
- Ensure devices meet company security standards
- Support local IT projects and rollouts
- Manage IT inventory (devices, accessories, licenses)
- Escalate complex issues to global IT when needed
REQUIREMENTS
- 2–4 years of experience in IT support / helpdesk
- Strong hands-on experience with Windows / macOS environments
- Familiarity with:
• Microsoft Entra (Azure AD)
• MDM tools (Intune – advantage)
• Google Workspace / SaaS tools - Basic networking knowledge (LAN/WiFi, routers)
- Strong troubleshooting and problem-solving skills
- Service-oriented mindset and strong communication skills
- Ability to work independently
NICE TO HAVE
- Experience in global companies
- Familiarity with security practices (endpoint security, access control)
- Experience with CrowdStrike – advantage
